FAQ

FAQ(Frequently Asked Questions) YOUR WISHES, YOUR NEEDS… WE PROVIDE!

XI’AN HERBSENS CHINA CO., LTD. started in 2006. We recognized an urgent need in the botanical extract with modern science.

What are we?
A: We are a botanical extract manufacturer and health ingredients provider. We dedicating Herb Extract Specialist Over 10 Years Skills.

We also provide Custom-Produced Dry Extracts, Standardised Dry Extracts, Formulation Of Liquid Extracts, Standardised Concentrated Extracts,

Standardized Fluid Extracts, Hydro-alcoholic & Glycerine Extracts, Standardised Vegetable Complexes and so on.

So if you cannot find ready products here, you can email us detailed requirement and we’ll try our best to tailor the suitable product for you.

How can we guarantee you receive a good quality product?
A: We are a specialist in this field over 13 years and our factory is GMP and ISO certified.
We test every batch of our product. We use HPLC, UV, GC and TLC and etc.
We also cooperate with independent third party lab such as SGS and etc..

Ordering and Payment

How can I place an order?

A: You can order from Alibaba. If you don’t feel safe ordering online. We also accept orders through the phone and mail.

Please call us toll-free at +862985404809. Or print out PO and fax to +862985404809 or mail to sam@herbsens.com.

Sales Department
XI’AN HERBSENS CHINA CO., LTD.
No.21 Yanxiang Road, Qujiang District, Xi’an, aluminiumChina

Packing & Storage Condition

    What is your packing?
A: Packing: aluminum foil bag. 25/kg paper drum with double PE bags inside.

How should I keep the products?

A: Storage: Store in cool & dry place, keep away from strong light and heat.

Payment

    What forms of payment do you accept?
A: We accept L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal.

Shipping & Delivery
    With transportation do we use?
A: Transit could be DHL,UPS,TNT,EMS, Fedex, and so on.
For mass orders, it will be delivered by air or sea.

    How about the delivery?
A: Depending on your location, please allow 1-5 business days for your order to arrive.
For small order, please expect 3-7 days by UPS DHL EMS.
For mass order, please allow 5-8 days by Air, 15-30 days by Sea.

Return Service Policy

What is your return policy?
A: We offer a 90-Day 100% Risk Free Guarantee for any orders. We will refund your money if our products is not as you required.